Wherever you go, UMOVEVIA Data!

FAQ for UMOVEVIA Data

• How to get a UMOVEVIA Data?

  Here's how you can smoothly get a UMOVEVIA Data:

  1. 1. Confirm that your device is Data Compatible and Carrier Unlocked.
  2. 2. Download the UMOVEVIA app (available on iOS and Android) or visit the UMOVEVIA website.
  3. 3. Select and purchase Data plans.
  4. 4. Follow the installation instructions provided.
  5. 5. Connect to a local network instantly :-)

• Which scenarios are suitable for using Data?

  1. If you have upcoming overseas travel plans, you can avoid the hassle of changing SIM cards and paying high roaming fees by using UMOVEVIA Data. If you frequently travel abroad for business, it's also recommended to use UMOVEVIA Data to work in a more secure network environment.

• How can I check Data compatibility for my phone?

  1. The easiest way to check if your phone is compatible with Data is to download a UMOVEVIA App. You will receive an “Data Not Supported” notification if your cell phone is not compatible with Data.
  2. To check if your phone is CARRIER UNLOCK: Settings > General > About > Carrier Lock.
  3. Your phone is unlocked if it appears “No SIM Restrictions”.
  4. 
     You can also check our Data Compatible Device List for further details.

• How can I check Data compatibility for my laptop?

  1. To check if your laptop supports Data plans, follow these steps:
  2. Go to Settings > Click Network & Internet > Select Cellular
  3. You'll be able to see if your laptop supports Data plans or not on this screen.

• How to choose a UMOVEVIA Data plan?

  We offer both single-region and multi-region plans for your selection. Depending on your destination, you can make the following choices:

  1. If you are traveling to a single country or region, a single-region plan would be most suitable.
  2. If you plan to visit multiple countries within a continent, we recommend selecting a multi-region plan. Before purchasing, please ensure that the countries covered in the plan meet your needs.
  3. If you will be traveling to countries or regions across multiple continents, a global plan would be a great choice.

• Does UMOVEVIA Data come with calls & texts service?

  1. Currently, call and text services are only available in certain regions. Plans that support these features will be marked with a “Calls/Texts Available” label. Please check the plan details page for the call minutes and SMS count.

• When should I install my Data?

  1. We recommend installing your Data on the day of departure, it allows you to get connected upon arrival at your destination. The activation process requires an internet connection, so please ensure that you have a stable internet service during activation.

• Do all Data plans include international calling and SMS?

  1. Not every plan includes voice calls or text messaging. Some are data-only plans, while others are Data phone plans that do support calls and SMS. You can find options specifically labeled "Calls & Texts Available" when selecting a Data package.

• How do I find out my Data number for calling or texting?

  1. If your chosen plan supports call and text services, you can locate your Data phone number within your device settings:
  3. On iPhone: go to Settings > Cellular > Default Voice Line.
  5. On Android: go to Settings > Network > SIM Manager

• Can I top up my Data package (with calling, SMS and data)?

  1. Yes! Click "Add Data" to top up the data plan when you need it. Refilling your data is non-refundable since your plan will be activated immediately once you complete the purchase. Currently, top up functionality is only supported for certain Data plans.

• Can I receive verification codes (OTP) on my Data number?

  1. Yes, if your plan includes SMS support, you can receive one-time passwords and verification codes from apps, banks, or online services. Data-only plans do not support this feature.

• Can I keep my Data number after the plan expires?

  1. In most cases, the Data phone number will only remain active while your plan is valid. Once the package expires, the number will be deactivated and cannot be guaranteed for reuse. If you'd like continuous access, it's best to renew or purchase a new plan before expiry.

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